Return Policy

My merchandise was damaged / defective when it arrived.
We check all our products to ensure that they are shipped in new condition. However, The Kajashop cannot be held responsible for damage incurred during shipping. Should merchandise arrive damaged, please contact us with your FULL name and postal address, any email confirmation received, and your order number if applicable.
Once you have provided us with a description of the damage or defect we will provide further instructions for its return. You will be responsible for any associated postage charges in returning the item - however, once the item is determined to be damaged as a result of damage during shipment or manufacturing fault, postage charges will be refunded upon receipt (although we cannot refund any priority, express or courier component of the postage charge).
Please note that minor damages during transit such as cracked jewel cases cannot be resupplied - customers will need to contact their local mail authority for compensation.
The Kajashop will provide replacements for any damaged or defective item while still in stock; we are unable to offer refunds as an alternative to replacement. Should a replacement for a damaged or defective product be unavailable, we will provide alternatives - such as store credit, alternative product replacement, or full refund.
You must contact The Kajashop within 30 days of receipt of any damaged or defective items to arrange an exchange or refund. Requests received outside this 30 days may not be possible, and will be at the discretion of The Kajashop.
 
I want to return the items I purchased.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item. Please note that unwanted items must be returned at the customer's own expense, and postage charges will not be refunded.
We can only accept the return of opened items if they are damaged or defective (please see details above for damaged or defective items).
You MUST contact us before returning any item for full details and instructions; we are unable to accept returned without the necessary documentation.
When you send your item back to us, we'll process the returned item at its purchase price only and you can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
For full instructions on how to return a purchase, please contact us with your FULL name and postal address, any email confirmation received, and your order number if applicable

You must contact The Kajashop within 30 days of receipt of any purchase to arrange any return. Requests received outside this 30 days may not be possible, and will be at the discretion of The Kajashop. This does not affect your statutory rights.
 
Your Statutory Rights
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of CD or DVD products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please contact us with your FULL name and postal address, any email confirmation received, and your order number if applicable.

We will provide further instructions and information as to whether we are able to cancel your order before it ships. If your order has already shipped, you will be responsible for returning the items to us.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective (please see details above for damaged or defective items)
As soon as we receive notice of your cancellation along with the returned items, we will refund the relevant part of the purchase price for that item.
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html